Shipping Terms & Conditions

DogTagMan offers 2 types of shipping methods for Australian customers which are explained below. Unfortunately due to rising Australia Post costs, we no longer offer overseas shipping options. Please also note due to Australia Posts restructuring of services offered, postage delivery times are now taking longer than previously. We apologise to our customers but hope you understand this is entirely out of our control.

REGISTERED POST: Registered Post is the default method of post. It generally takes 4-7 days depending on location. Once we deliver your order to our local Australia Post office your package is scanned into their system. We then send you an automatically generated email which contains the tracking url as well as the package tracking number. PLEASE READ THIS EMAIL. You just enter the tracking number at http://auspost.com.au/track and you can follow the progress of the Australia Post delivery process. Registered Post also means your order will need to be signed for. If no one is home to accept the package then your local Postie should leave a carded message advising where your package can be collected from. Please note you will need to show some sort of identification when picking up your package. If you dont pick up your package within 7 days then Australia Post will leave a second carded message. If you dont pick up your package within 14 days from the first card then Australia Post will return it to us. If this happens then we will have to repack your order and repost once the owner has paid for the reposting*.

EXPRESS POST: Express Post is offered when you need your purchase as quickly as possible. Australia Post no longer guarantee overnight delivery so it may take 1-3 days if you are within certain regions which can be viewed at the below url. http://auspost.com.au/personal/express-post-and-express-post-platinum-networks.html
Once we deliver your order to our local Australia Post office your package is scanned into their system. We then send you an automatically generated email which contains the tracking url as well as the package tracking number. You just enter the tracking number at http://auspost.com.au/track
and you can follow the progress of the Australia Post delivery process. Express Post articles are not signed for like registered post and are left at the address if unattended. Please note we do not take responsibilty if parcels are stolen from your delivery address. Australia Post scan the package which confirms your order has been delivered. In the unlikely event that your order is returned to us for any reason then the purchaser will have to pay the cost to repost the item*.

Please note DogTagMan DOES NOT take responsibility for delivery times. As you will understand it is totally out of our control once mail has been lodged with Australia Post. However we will give you all the information required via email so you can follow your order as soon as Australia Post scans it through. Through our experience, we recommend that if you have not received your goods after 5 business days you should check your tracking number(that we have already sent you via email) on the Australia Post website. This way you can see the latest information that has been provided by Australia Post. * In the event that WE have made an error with addressing on any of the above 2 delivery methods and your package is returned to us then we will pay the cost to repost the item to you.

 

 

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